Terms of Use
Information in regards to product availability and inventory quantities are updated every 24 hours and may be subject to change.
Shipping Terms of Use
Shipping Policies
- Shipping services are provided by Canada Post.
- Shipping is available on minimum 10$ orders.
- Free shipping is available for eligible products on orders over 99$ in select regions within British Columbia and Alberta.
- Overweight freight is not eligible for free shipping.
- Customers will be contacted if online order products are out of stock or unable to ship and will receive a full refund to method of purchase.
- Rewards program is only applicable to in-store purchases and excludes online purchases.
- Price match is not available for online purchases and is restricted to in-store purchases only.
Shipping Returns & Refunds
- Customers will be responsible for return postage on all shipped online order returns*
- Cost of delivered and returned shipping postage will be deducted from total refund order value.
- All items must be in original packaging in as-new condition for returns.
- Price match not available for purchases made online.
*Pet Food ‘N More can offer customers discounted postage for returned packages
Curbside Terms of Use
The following terms and conditions apply to your use of Pet Food’N More’s Curbside Service.
Please read the Terms and Conditions carefully before you start using our Curbside Service, because by using our Curbside Service you accept and agree to be bound and abide by these Terms and Conditions.
These Terms and Conditions are effective as of July 2, 2020. We expressly reserve the right to change these Terms and Conditions from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this service and these Terms and Conditions from time to time and to familiarize yourself with any modifications.
- Once you place your order, you will receive an email to confirm your order has been received and is being processed within 30 minutes,
- You will receive and email to confirm your order has been picked and is ready for pickup within 60 minutes of placement (baring any unexpected out of stock issues),
- If there are any issues with your order (i.e. out of Stocks), you will be contacted directly by your selected curbside location to determine a further course of action. As we cannot guarantee stock at all times, an associate will contact you to determine if you would like a substitute item or to cancel the item.
- If your order has not been picked up within 72hrs, we will contact you to determine if you are still interested in the order.
- If your order has not been picked up within 120hrs and we have not received any correspondence from you, we will cancel the order.
- Once picked up, you will receive a confirmation email confirming your orders completion.
Rewards Program Currently Unavailable For Purchases Made Online.
In-Store Terms of Use
Returns & Exchange Policy
*If any products from online orders are out of stock we will contact you and refund the amount back to the card used at checkout.
- If you are not satisfied with a product purchased at Pet Food ‘N More, simply return it in the original packaging and in as-new condition (with original receipt) within 60 days* to receive a refund.
- *14 days for electronic items (automatic feeders, training collars, clippers, automatic litter pans, and pet toilets
- Refunds will be issued in person as follows: Visa or MasterCard back to the original card used. Cash or Debit purchases under $100 will be refunded in cash.
- A refund cheque will be mailed to you for Cash or Debit purchased including taxes exceeding $100.
Price Match Policy
We will price-match any identical and in-stock product that is offered by a competitor that is local to your Pet Food n More location.
- Price matching can only be applied to in-store purchases
Terms of Sale
By placing an order with us you are representing that all information provided during the transaction is accurate and you are an authorized user of the payment method used.
Rewards Program
Rewards program is only applicable to in-store purchases.
- Pet Food ‘N More reserves the right to change, alter or discontinue the program at any time.
We do our best to ensure that our products and information online are current and accurate. However, despite our best efforts occasionally our on-site information might not be up-to-date and that certain information such as product descriptions/images, ingredients lists, and stock quantities may change without notice.
These Terms and Conditions are effective as of July 2, 2020. We expressly reserve the right to change these Terms and Conditions from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this service and these Terms and Conditions from time to time and to familiarize yourself with any modifications.